Yesterday, I made a very gratifying sale. It was for 68 cents. I happened to be riding in the elevator with a neighbor who said, “Hey! Maybe you can help me. But I doubt it.” When I asked why she doubted it, she said she had already tried Home Depot and they didn’t have the screws she needed for her faucet-repair project. She also said she preferred to go to Home Depot because she liked to drive to do her shopping. To this, I thought, “WHA??” When did we get to the point where driving in city traffic trumped walking 5 to 10 minutes to a store that has everything you need?
Up for the challenge and sure that I could help, I took a sample of the screw she needed to one of our locations and found the exact match in about 15 seconds. Problem solved and no gas or time wasted on a trip to a Big Box.
Here are 3 reasons why we can top a Big Box experience:
1. We carry a LOT of different products and are always surprised when our customers are surprised at how much we offer. We’re not just hardware. Indeed, we have absolutely everything you need for home-maintenance, DIY projects, kitchen and bath, gardening, storage, and even novelty and gift items.
2. We have parking at several of our stores, so if you’re a drive-and-shop kinda person like my neighbor, this is good news. It’s generally short term with validation, but we’ve designed our customer service so you can get in and out quickly. One hour is TONS of time.
Glover Park: Behind the building, free for 15 minutes and $1 for the first hour.
Tenleytown Ace: We validate 1 hour of free parking in the garage at
5th Street Ace: If you combine your trip to see us with your grocery shopping at Safeway, you can get free underground parking for 90 minutes through their validation.
At Logan, admittedly, there is not much convenient parking, but if you’re clever, you can combine your trip with a certain grocery store nearby and get their validated parking.
3. 5th Street Ace also offers a free personal-shopping service as well as free delivery (call the store at 202-682-4570 to see if you’re in the zone). Email us at email@example.com by 2 p.m. and if we have the products in stock, they’ll be ready for you to pick up in the afternoon.
And we can guarantee you won’t find that at Home Depot!